Refund policy

Returns & Exchanges Policy

30-Day Satisfaction Guarantee

We stand by the quality of our products and offer a 30-day return policy from the date of purchase. If you're not satisfied with your purchase, you may return it for a refund of the item cost (shipping fees are non-refundable and return shipping is the customer's responsibility).

To be eligible for a return:

  • ย The item must beย in brand new, unused condition.
  • It must be returnedย in the original manufacturerโ€™s packaging, including all accessories, manuals, and paperwork.
  • ย A receipt or proof of purchase is required.
  • ย You mustย contact us firstย before sending back any itemย at support@edctitan.store.
  • ย Customized items (such as engraved products) are non-returnable unless they arrive defective or damaged.
  • ย Returns sent back without prior approval from our customer service will not be accepted.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, pleaseย contact us within 7 days of deliveryย and provideย clear photo(s) or video(s)ย showing the issue and original packaging if damaged.

  • Claimsย without visual proof cannot be processed.

  • After we review and confirm the issue, we willย provide youย with a satisfactory solution.

Items Lost in Transit

If your order has not arrived andย exceeds our standard delivery time by 10 business days, please contact us promptly via:


Please ensure you contact usย within 10 business days after the expected delivery dateย to be eligible for resolution.

Lost or Stolen Packages

EDCTitan.com isย not responsible for lost or stolen packagesย marked as delivered by the shipping carrier.

  • We will provide tracking and delivery confirmation to assist you in resolving the issue with the shipping carrier directly.

Important Note

All refund, return, or replacement requestsย must be pre-approvedย and includeย photo or video evidenceย if related to product damage or defect.

  • Unapproved or unsupported return requests will not be processed.

  • We thank you for your understanding and cooperation.

Return Address (Only After Approval):

Customers are responsible for return shipping. You may use any carrier of your choice. Pleaseย send the itemย to the following address andย include your order number insideย the package.

EDC Titan โ€“ Returns Dept.
94 Adams St,
Dunstable, MA 01827
United States